At  Silkmuse, under the operations of Fusionfest, we strive to provide a dependable and satisfying shopping experience. However, we understand that plans can change. This document lays out the conditions for canceling orders, how you can go about it, and what refund expectations you should have.

Who This Policy Applies To

In this policy, “we,” “us,” and “our” refer to Fusionfest, while “you,” “your,” and “users” refer to individuals making purchases on  Silkmuse. When placing an order through our site, you confirm your acceptance of the cancellation rules outlined below. We suggest reading this policy before raising a cancellation request.

Conditions for Cancellation

An order may only be canceled if it has not yet entered processing or shipment stages.

• Customized or made-to-order items cannot be canceled once production has begun.
• You can check your order progress via your  Silkmuse account or by contacting customer support.
• Once an item is packed or dispatched, cancellations are no longer accepted and post-dispatch support may be provided instead.

Deadline for Cancellations

All cancellation requests must be submitted before the order moves into the preparation or packaging phase.

• Once your order is under packing or has been shipped, cancellation cannot be processed.
• During peak seasons or promotional periods, shorter cancellation windows may apply. Any revision will be highlighted before you hit ‘Place Order.’

How to Cancel Your Order

Here’s how you can cancel an order:

• Log in to your  Silkmuse account.
• Go to the 'Orders' tab.
• Find the item you want to cancel.
• Hit the ‘Cancel’ button and follow the steps.

If you face any difficulties while canceling your order, feel free to connect with our support team for help.

Refund Details After Cancellation

Once your cancellation request is approved:

• Refunds will be issued back to the original method of payment used during purchase.
• The refund typically reflects within 5–7 business days.
• You’ll get an email alert when the refund has been finalized.

If you haven’t received your refund within the expected time, our customer support team will assist you in resolving the matter.

Non-Cancellable Orders

Some orders are exempt from cancellation, such as:

• Personalized or made-to-order items after production has started.
• Items that are already packed and in transit preparation.
• Items specifically marked as “non-cancellable” during checkout, if applicable.

Policy Modifications

The terms outlined here may be revised or updated by  Silkmuse as required, and advance notice is not guaranteed. If any order is flagged for suspicious activity or found in breach of our terms,  Silkmuse may cancel it without requiring your consent. In any such case, the most recent version of this policy published on our website will be considered final and binding.

Need More Information?

Still confused or need help canceling your order? Feel free to drop us an email at fusionfest00@gmail.com. We're here to keep things straightforward and support your peace of mind.